FAQ's.
 

Delivery questions.

How quickly can our order be with us?
Please allow a minimum of 10 working days for products that have been printed with your artwork,
for badges with your text instructions, and family crest items before shipping.
These products are custom made to order. Please allow for shipping time in addition to this.

Our ranges of School badges, Committee badges, Kumon badges, Archery badges and Eco badges
are usually held in stock and will be shipped asap. Larger orders may take longer as we may have to
print and assemble badges to fufill your order, but this will normally only take two or three days before
we can ship your order.
Please allow for shipping time in addition to this.

I need my order in a rush! Is there any way to expedite my order?
You can speed up the ordering process by selecting the option 'Express order and delivery'
under shipping options in the shopping cart.

This will ensure your order is given top priority throughout processing (basically, you are
jumping the queue!). Express orders sent DPD 24 hr (signed for) when ready for despatch,
instead of our normal delivery service Royal Mail 24 Tracked (not signed for).
This option is available to UK customers only.


What are the carriage costs?

Carriage is charged at cost, and is dependant on the order value.
Miinimum shipping charge is currently £3.85 vat.

For orders under £100, choose Royal Mail 24 Tracked (allow 1-2 days shipping)
or Royal Mail 48 Tracked (2-7 days).

Larger orders are sent DPD next day service when ready for despatch.
This is a 'signed for' service.

Express order & delivery option is also available (see above). 

For overseas addresses we use Royal Mail air mail service for smaller packets, and DHL or
TNT for larger consignments. The cost is calculated when items are added to the cart.

Do you ship to non-UK addresses?

Yes we are happy to ship orders worldwide. Carriage charges are weight based and will be
calculated and added at checkout when you tell us where you are based.

We will ship the goods ordered with a commercial invoice and customs declaration on the packet,
but the payment of any applicable duties and taxes is the responsibility of the receiver.
Please check your country's tariffs and monetary value limits when importing from the UK.


Artwork questions.

I'm not sure if the artwork we have is suitable.
If you do not have suitable artwork, or are not sure, please contact us by email to discuss
your requirements. Our design studio can prepare ready to use artwork for you from basic
sources such as a letterhead or cloth badge, or even a rough sketch.

We can also edit existing artwork to suit your needs, such as adding text around a crest,
or adding colours to a design.

Please visit our artwork guidelines page first, but if you are unsure please send what you
have and we can offer advice.

Are there any artwork or origination fees?
A charge is only made if your artwork is not suitable, and we will advise you by email
of this amount before proceeding with your order, We charge a one-off fee, usually
£6.50 - £20, depending on the complexity, for studio editing services.

We have a logo but I need to add/edit some text. Can you do this for me?
Yes, that's not a problem. Email your instructions and we can supply  a PDF layout
for approval. If you require a particular font please let us know, otherwise we will
use our standard recommended font which is ARIAL BOLD.

I have ordered before and now we need another batch. Do I send artwork?
No, we keep all designs on file for future reference and for your convenience so
there is no need to re-send artwork. Simply choose the option ' repeat order'
when placing your order.

Please quote job title (wording on the badge/keyring etc) when re-ordering.


Online ordering questions.

We prefer not to use online ordering/payment. Can we still order from you?