Orders received by badgecompany are subject to the following terms and conditions, and are accepted on
the understanding that these conditions will prevail over any laid down by the customer on purchase orders. 
Badgecompany payment terms will override any other payment terms laid down by the customer on purchase
orders unless agreed in writing by badgecompany. 
Individual quotes for products and services are only valid for 30 days from the date the quote is issued. 

Payment. 
1. All orders will be invoiced on a pro-forma basis unless a credit account has been approved,
    or badgecompany has agreed payment by an alternative method in writng. 
2. For customers with an approved credit account, invoices are due for payment within 30 days of the invoice date. 
3. Badgecompany reserves the right to charge interest at the rate of 2% over The Bank of England base rate for
    every month or part of a month that an invoice remains unpaid after 30 days from the date of invoice. 
4. Badgecompany reserves the right to withdraw credit account facilities without notice from any customer that
    fails to pay invoices within 30 days of the date of invoice. 
5. Where payment of an account is considered to be overdue, new orders will only be despatched when the
    account is deemed to be operating within the trading terms of badgecompany. 
6. All invoices for orders supplied to customers outside of the United Kingdom will be charged in Sterling
    and payments are to be settled in Sterling. 

Delivery. 
1. Despatch methods are chosen by badgecompany unless specified in writing by the customer. 
2. All goods shall be examined at the time of delivery with any shortages or mistakes reported to badgecompany in writing within 72 hrs. 
3. Losses or damages in transit are to be signed to that effect onto the delivery receipt and notification made in writing to badgecompany 
    and the carrier concerned immediately. All packaging materials should be retained for inspection by the carrier. 
4. Badgecompany cannot be held responsible for a failure to deliver, or for late delivery, by its appointed delivery agents. 
5. Badgecompany will not be held liable for 3rd party charges incurred by a customer as a result of goods not arriving on time,
    including any carriage, production or assembly charges of any kind. 
6. Badgecompany will not be held responsible for any charges accrued as a result of goods rejected on the grounds of quality
    control. Goods judged to be sub-standard will be replaced. 

Artwork. 
1. All artwork and subsequent work reproduced by badgecompany, at the request of the customer, is done so on the understanding
    that the customer has sought and gained permission for such work to be undertaken by badgecompany. 
2. The customer is responsible for ensuring that they have permission to commission the reproduction of any crest, logo or motif
    supplied to badgecompany as artwork which may or may not be subject to copyright. 
3. All artwork proofs or alterations are to be confirmed by the customer by email or post. 
4. The customer must signify in writing if a pre-production sample or artwork proof is needed before an order is manufactured. 
5. Badgecompany cannot accept any responsibility for mistakes arising from variable data supplied by the customer in a format
    not specified by badgecompany in our artwork guidelines. 

Work Undertaken. 
1. If an order has been confirmed and subsequently cancelled, all work undertaken by badgecompany up until the time
    of cancellation shall be charged to the customer in full. 
2. Any artwork alterations which have been requested subsequent to any work undertaken by badgecompany may be
    charged for at the discretion of badgecompany. 
3. Badgecompany accept no responsibility for mistakes or errors arising due to orders placed by verbal instruction only. 

Title of Property. 
Ownership and full title of goods will remain solely with badgecompany until such time that they are paid for in full with
cleared funds which shall include VAT and any interest if applicable. 
The customer shall store the goods separately from other goods and make them identifiable as goods supplied by badgecompany. 

Returns. 
To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging. Some products are ineligible for return - 
1. Badgecompany cannot accept for return any items specifically manufactured by the badgecompany to the customers instructions, 
    or printed with artwork supplied by the customer, unless the items are damaged or defective. 
2. Badgecompany cannot accept for return any custom made items where printed colours are incorrect unless the customer has
    supplied Pantone reference numbers for colours as specified in our artwork guidelines. 
3. Badgecompany cannot accept for return any custom made items which are printed incorrectly if the customer has supplied
    artwork in a different format to those specified in our artwork guidelines. 

If you need to return an item, send an email to [email protected] and send your item to:
Keyfactors, 11 Cannon Grove, Fetcham, KT22 9LG UK. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed,
and a credit will automatically be applied to your credit card or original method of payment, within 30 days. 

Carriage costs are non-refundable. If you receive a refund, our carriage charges will be deducted from your refund.
The customer will be responsible for paying carriage costs for returning an item that is not damaged or defective. 

Badgecompany will not issue refunds for returns we do not receive. If you are returning an item, you should consider using
a trackable shipping service or purchasing shipping insurance. 

Our returns policy lasts 30 days from the purchaser's receipt of goods. 


Exchanges. 
Badgecompany will only exchange items if they are defective or damaged. If you need to exchange an item,
send an email to [email protected] and send your item to:
Keyfactors, 11 Cannon Grove, Fetcham, KT22 9LG UK.